Return to previous page

Purchasing policy

Terms and conditions of purchase

Welcome to our electronic store https://www.ekologiskiproduktai.lt/pardotuve/ (hereinafter – E-shop). The MĖTA team is happy to work to provide you with natural and organic food, cosmetics, sauna and other products and to provide you with the best possible online shopping experience.

email the manager of the store and the seller of the goods offered in it (hereinafter referred to as the Seller or us) are:

  • M.Vyskupaičio UAB „MĖTA“
  • legal entity code 186015591,
  • VAT payer code LT860155917,
  • address of the place of business: Pramonės st. 17, Vaidotai LT14149, Vilnius district, Lithuania,
  •  email mail address: info@metinisgyvenimas.lt;
  • Facebook account: https://www.facebook.com/MetinisGyvenimas;
  • Instagram account: https://www.instagram.com/metinis_gyvenimas/.

Before placing an order, email in the store, please read these purchase and sale rules (hereinafter – the Rules) in detail. The rules determine the general rules for the use of e-mail. Сonditions in the store and are applied to you when choosing, ordering and purchasing El. goods offered in the store or otherwise using E-mail. store services.

We reserve the right to change, correct or add to the Rules, so we recommend that you familiarize yourself with the Rules every time you shop. For your purchase, we always apply the Rules valid at the time of placing the order.

If any condition of the Rules is unclear to you or you do not agree with the Rules or any part of them, you should not order goods by E-mail. in the store. After you place an order for goods, we will assume that you are familiar with and unconditionally agree to the Rules.

CONCLUSION OF PURCHASE-SALE AGREEMENT

Buy Email the store has the right (a) able-bodied natural persons, i.e. i.e. persons who have reached the age of majority and whose capacity is not restricted by court order, (b) minors between the ages of 14 and 18, with the consent of their parents or guardians, except in cases where they dispose of their own income independently, and (c) legal entities acting through authorized representatives. When placing an order by e-mail in the store, you confirm that you meet the above conditions and have the right to buy E-mail. in the store.

When you buy E. in the store, these Rules become a sales contract concluded between you and the Seller and are a binding legal document for both parties.

An integral part of the purchase agreement is:

  • Your order data – basket of selected goods, your (buyer’s) name, e-mail address. e-mail address, telephone number, delivery address and other data and purchase options that you provide during the order;
  • Information about the product, its essential features and price, is provided by e-mail. goods chosen by you in the store;
  • Information about the delivery of goods, terms and delivery price, is provided in the order window, after you choose the delivery method;
  • Order confirmation, which we send to you by e-mail. by mail;

A sales contract is considered concluded when you complete all of the following steps:

  1. You place an order for goods according to the procedure established in the rules;
  2. You pay for the order within the term specified in the rules (no later than 7 calendar days).

Evidence of the conclusion of the purchase-sale agreement, i.e. the confirmed order, its content, date and time of submission, payment and invoice data, as well as information about order delivery are stored in electronic format in the Seller’s database.

ORDERING AND PAYMENT OF GOODS

You can choose products from E-mail. the product catalog presented in the store, not exceeding the available product stocks.

The prices of the goods are indicated in the email. in the store catalog for each product. The goods are sold at the prices valid at the time of placing the order. Product prices Email in the store are indicated in euros with VAT.

In addition to the price of the goods, a delivery fee may be added, the amount of which is calculated and indicated in the order window after you have selected the delivery method and entered the delivery address.

After loading the selected goods into the cart, you will have to enter the data necessary for the submission and execution of the order, choose the delivery method, confirm that you have read and agree to these Rules, our Privacy Policy and pay for the order in the way you choose. After successful payment, the system will send a payment and order confirmation to your e-mail.

You are responsible for the correctness of the personal data provided during registration and/or ordering. If you provide incorrect data, e.g. wrong delivery address, wrong tel. number or other, the parcel may not reach you and the Seller will not be responsible for this.

You are also responsible for saving your login details (username and password). If another person connects to your account using your login data, the Seller will identify this person as you. Therefore, keep your login data safe, do not disclose it to other persons, and if you lose your data, immediately inform the Seller about it.

DELIVERY AND COLLECTION OF GOODS

We deliver the goods in the manner chosen by you at the time of placing the order, in the following terms, which are calculated from the payment of the order.

In Lithuania:

  • We ship to DPD Pickup points in Lithuania. Delivery time 2-5 working days;
  • We deliver to your door by DPD courier. Delivery time 2-5 working days;
  • We ship to Omniva post machines in Lithuania. Delivery time 2-5 working days;

Abroad:

  • We send by Lithuanian Post registered priority parcel. The delivery term depends on the destination country and the terms applied by Lithuanian Post;
  • We also ship to European Union countries by DPD courier. Delivery time is 7-14 working days.

When the order is shipped or ready for pick-up, the system sends a corresponding message to your e-mail.

If, due to unforeseen circumstances, we are unable to deliver within the time limit specified in the Rules, we will contact you (by e-mail or SMS message) and inform you about a later delivery time. In any case, we guarantee that the ordered goods will be delivered no later than within 30 (thirty) calendar days from the date of payment of the order, unless a different delivery term is specified for the relevant item or agreed with you individually.

In exceptional cases, when due to unforeseen circumstances we cannot deliver the product you ordered, we reserve the right to offer you to choose another product or, if it is possible to deliver the product later, to agree on the delivery of the product within an additional individually agreed term. If you do not agree to choose another product or agree on an additional delivery term, we will return the money paid for the undelivered product (including the paid delivery price) within 14 (fourteen) calendar days at the latest.

IMPORTANT: after ordering delivery Post Parcel to a post office or Lithuanian, remember that you must pick up the parcel from the post office or post office within the deadline set by the parcel or postal service. When you order delivery by courier to your door, you must ensure that you will be at home and receive the package at the time of delivery.

Failure to deliver and liability

If you fail to deliver the package due to no fault of the Seller (you provided incorrect data during the order, you were not at home at the time of delivery, etc.) or you do not pick up the package within the deadline set by the postal or parcel service, and the postal or courier service returns the package to the Seller, the order is considered cancelled. o The money paid for the goods will be returned to you after deducting the goods delivery fee, the parcel return fee and the bank fees applied to the Seller for bank transfers.

If after an unsuccessful attempt to deliver the package to you, it is lost, damaged and is not returned to the Seller, the Seller has no obligation to return to you the money paid for the lost or damaged goods, i.e. the risk of accidental loss or damage of the goods from the moment of unsuccessful attempt to deliver the goods rests with you, except when the goods were not delivered due to the fault of the Seller.

INSPECTION OF SHIPMENTS AND GOODS AND CLAIMS FOR NON-CONFORMITY

If the goods were delivered to you by courier, to a post machine or by post:

If the parcel is delivered by a courier or you pick it up from the post office, inspect the condition of the parcel at the time of collection, and if you notice any damage to the parcel (damaged, damaged or wet packaging, etc.), ask the courier or postal worker to note the fact and signs of damage to the parcel in the parcel collection documents.

If the parcel is delivered to a post machine, check the assortment, quantity and condition of the received goods immediately after picking up the parcel.

If the shipment is damaged, you notice discrepancies in the order or visually visible defects in the product, immediately, but no later than the next business day after receiving the shipment, notify the Seller about it in one of the following ways:

  • send us a private message on Facebook or Instagram or
  • fill in the product return form, which you will receive by emailing us. By mail

  orders@eco-meta.com

If possible, attach photos that show the product’s defect or other discrepancies.

We will examine your message no later than within 1-3 working days and contact you.

If the product is really of poor quality or there are other inconsistencies in the order, we will replace the poor-quality product with a high-quality one (or, at your option, accept the return of the poor-quality product) or correct other discrepancies in the execution of the order.

Goods are returned and exchanged in accordance with the procedure specified in the “Return and exchange of goods” section of the Rules.

IMPORTANT: if you do not submit comments regarding a damaged parcel, visually visible defects of the goods, the quantity and/or assortment of the goods within 1 (one) working day after the day of receiving the parcel, it is considered that the assortment, quantity and quality of the delivered goods are appropriate, the goods did not have no externally visible defects for which the Seller is responsible.

If you pick up your order at the MĖTA company, during pick-up, in the presence of an employee, be sure to check the assortment, quantity and condition of the goods.

If you notice any inconsistencies or external defects in the goods/their packaging, ask a MĖTA employee to complete the correct order and replace the goods with visible defects with quality ones. If the “MĖTA” company does not have the balance of the required goods, the employee will provide you with a non-conformity report to fill out and a properly completed order will be prepared for you within 3 working days at the latest.

IMPORTANT: after picking up the goods at the MĖTA company, it will be considered that the range, quantity and quality of the goods are suitable, and at the time of picking up the goods did not have any externally visible defects for which the Seller would be responsible.

RIGHT TO WITHDRAW THE CONTRACT

If E-mail the non-food item purchased in the store does not meet your expectations or you simply changed your mind, you have the right to cancel the purchase agreement within 14 calendar days from the day of receipt of the item and to return or exchange the unsuitable item.

IMPORTANT:

  • You can use the right to withdraw from the contract and return or exchange a quality product only if the product is not damaged or its appearance has not fundamentally changed, it has not been used, the product’s packaging and its protection have not been damaged;
  • The right to withdraw from the contract and return or exchange a quality product does not apply to cosmetic products that do not have packaging protection (protective cap, protective film, etc.), because they would not be suitable for resale due to health and hygiene reasons;
  • The right to withdraw from the contract and return or exchange a quality product does not apply to other products that have been unpacked after delivery and are unsuitable for return due to health protection or hygiene reasons;
  • The right to withdraw from the contract does not apply to gift cards and gift vouchers;
  • The right to withdraw from the contract does not apply to entrepreneurs, i.e. persons (including legal entities) purchasing goods for non-personal use.

To exercise the right to withdraw from the contract and return or exchange the product, contact the Seller in one of the following ways:

  • send us a private message on Facebook or Instagram or
  • fill in the product return form, which you will receive by emailing us. by mail to orders@eco-meta.com

Please note that you must submit a notification of your wish to return or exchange the product no later than 14 calendar days after receiving the product.

If the goods you want to return or exchange have already been sent or delivered to you, no later than within 14 calendar days from the submission of the declaration of withdrawal, return the goods to us according to the procedure specified in the “Return and exchange of goods” section of the Rules.

If you submit a statement of withdrawal before the goods are sent (handover to a parcel service or courier), we will cancel the order, the goods will not be sent, and we will return the money to you no later than 14 calendar days after the day of withdrawal.

RETURNS AND EXCHANGES

Please send the goods you want to return or exchange to us in the following order:

  1. Pack the items you are sending safely. Goods packed and ready for shipment must be protected from impact, breakage, spillage or other damage;
  2. Be sure to write the order number on or in the package (or put a product return form with the order number in the package). IMPORTANT: if the order number is not specified in the package, it may not be possible to identify the package;
  3. Send the package with the returned goods to us in one of the following ways:
  • Registered mail to the address Pramonės st. 17, Vaidotai LT14149, Vilnius district, Lithuania;
  • By courier at Pramonės st. 17, Vaidotai LT14149, Vilnius district, Lithuania;

After receiving the returned goods, we will check them and if the returned goods meet the return conditions specified in the Rules, we will refund your money or, if you choose to exchange the goods, we will deliver new goods to you.

If the returned goods do not meet the conditions specified in the Rules, e.g. returned quality goods are damaged, lost their marketable appearance, used, damaged packaging, its protection, etc., we have the right at our discretion:

  • not accept the return of the goods and return them back to you;
  • to deduct from the amounts returned to you losses due to a decrease in the value of the goods or the costs required to restore the goods’ commercial appearance and/or value.

We exchange quality goods only if:

  • we have the balance of your requested product;
  • there is no increase in the price of the product. If you purchased the product during a promotion and the promotion has ended or the price of the product has increased, we will not be able to replace the product, unless, after separate agreement with the Seller and with the Seller’s consent, you pay the price difference of the product.

If the item cannot be replaced, we will refund your money. If the price of the new item is lower than the price paid for the exchanged item, we will refund you the price difference.

Money for returned high-quality or low-quality goods, as well as the difference between exchanged goods, will be returned to you no later than 14 calendar days after the day of receiving the goods from the Seller. At the same time, the delivery fee or a proportional part of it is refunded when only a part of the goods is returned.

When poor-quality goods are returned, we also compensate their actual return costs, the total amount of which cannot exceed 4 EUR  when returning in Lithuania or  10 EUR when returning from abroad, regardless of the shipping or other return method you choose.

IMPORTANT: The costs of returning quality goods are borne by you and the Seller does not reimburse them.

The money is returned by transfer to your account from which the payment for the goods was made. If you did not make the payment by bank transfer or payment card, we will return the money to the bank account specified by you.

GOODS QUALITY GUARANTEE

According to the law, the seller guarantees El. the quality of goods sold in the store.

The warranty is not valid if the product is damaged by the Buyer himself (improper use, improper care, violation of storage or use conditions, etc.), as well as when the product wears out naturally.

The smell and/or texture of different batches of cosmetic products may vary slightly, as the raw materials used are natural. Such differences in smell or texture are not considered a defect in the quality of the product.

If a defect in the quality of the product becomes apparent, for which the Seller is responsible, you have the right to demand:

  • repair the product free of charge,
  • demand free replacement of the product with a good quality product;
  • demand a corresponding reduction in the price of the product;
  • unilaterally terminate the contract and demand the return of the paid price, except when the lack of goods is insignificant.

quality of the product in the following terms:

  • for goods for which the expiration date has been set (indicated on the product or its packaging) – no later than the end of the expiration date;

Submit the application to the Seller by e-mail. by mail info@metinisgyvenimas.lt or by private message on the “MĖTA” Facebook or Instagram account. If possible, please include photos of the item showing the item’s defect.

We will examine your application no later than within 5 (five) working days and contact you. We reserve the right to request that the product be presented to us in order to fully assess the nature of the defect and the reasons for its occurrence.

If the defect in the quality of the product is confirmed, we will repair the product, replace it, reduce the price or refund your money (except when the defect is insignificant), depending on the method of protection of rights chosen by you and in compliance with the applicable laws.

CLAIMS AND DISPUTE RESOLUTIONS

If you believe that your rights as a buyer have been violated, you have the right, no later than within 3 (three) months from when you became aware of such a violation, to contact the Seller in writing and state your claims or demands. We accept demands and claims by e-mail. by mail info@metinisgyvenimas.lt.

Upon receipt of your claim or demand, we will examine it free of charge within 14 calendar days at the latest and provide you with a detailed, motivated written response based on documents.

If the problem cannot be solved, the Seller’s answer does not satisfy you, or the Seller does not provide an answer, you have the right to apply to the institution dealing with consumer disputes out of court – the State Consumer Rights Protection Service (Vilniaus St. 25, LT-01402 Vilnius, www.vvtat.lt or by filling out an electronic application form on the EGS platform: http://ec.europa.eu/odr/ ) or to the court.

COMMUNICATION

If you have any questions or doubts, you can contact us in a convenient way:

  • email mail address: info@metinisgyvenimas.lt;
  • Facebook account: https://www.facebook.com/MetinisGyvenimas;
  • Instagram account: https://www.instagram.com/metinis_gyvenimas/.

We will respond to your inquiries as soon as possible, usually within 24 hours.

FORCE MAJEURE

Any circumstances that neither the Buyer nor the Seller can foresee, control and/or prevent the occurrence of such circumstances or related consequences are grounds for suspending the performance of obligations and releasing the party from liability.

Circumstances of force majeure include, among others, circumstances when the Seller is forced to stop production and/or is unable to ensure sufficient stock of goods and/or is unable to deliver orders due to a pandemic and similar circumstances, accidents, natural disasters, state or local government decisions or other Reasons beyond the control of the seller.

A party to the contract that relies on circumstances of force majeure must immediately notify the other party of their occurrence. In this case, the performance of the contract is postponed until the force majeure circumstances have ended and their consequences hindering the performance of the contract have been eliminated, and in the event that the renewal of the performance of the contract is not possible for more than 3 months, the contract can be terminated by the statement of any of the parties.